Refund Policy
Our commitment to client satisfaction includes transparent refund terms and fair resolution processes.
Table of Contents
1. Refund Policy Overview
At Hendoi Technologies Private Limited, we are committed to delivering high-quality IT services that meet our clients' expectations. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services.
We believe in client satisfaction and strive to resolve any issues through communication and service improvement before considering refunds. This policy ensures fairness for both our clients and our business operations.
Fair Resolution
We prioritize finding mutually beneficial solutions before processing refunds.
Clear Timelines
Specific timeframes for refund requests and processing to ensure transparency.
Protected Rights
Your rights as a client are protected while maintaining fair business practices.
2. Refund Eligibility
2.1 General Eligibility Criteria
Refunds may be considered under the following circumstances:
- Services were not delivered as specified in the signed agreement
- We failed to meet agreed-upon deadlines without valid justification
- Technical deliverables do not function as specified
- We are unable to complete the project due to our limitations