Privacy Policy

Introduction

Hendoi Technologies Private Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.hendoi.com, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or information about our services
• Subscribe to our newsletter or marketing communications
• Apply for job positions
• Engage with us through social media
• Participate in surveys or feedback forms

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project details and requirements
• Resume and employment information (for job applications)
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Date and time of visits
• Device information (screen size, device type)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• Responding to your inquiries and providing customer support
• Delivering our IT services and solutions
• Processing project requests and proposals
• Managing client relationships and projects

2.2 Communication

• Sending service-related notifications and updates
• Providing technical support and assistance
• Sending marketing communications (with your consent)
• Responding to your comments and questions

2.3 Business Operations

• Analyzing website usage and improving our services
• Conducting market research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

2.4 Employment

• Processing job applications
• Conducting interviews and background checks
• Managing employee records and communications

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication services
• Analytics and website performance monitoring
• Customer relationship management
• Payment processing

3.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others
• Investigate or prevent illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Unlawful processing

4.1 Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we process your data

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your communication settings

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to processing for marketing purposes

6.4 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Contact Inquiries: 3 years from last contact
• Client Records: 7 years after project completion
• Marketing Communications: Until you unsubscribe
• Job Applications: 2 years from application date
• Website Analytics: 24 months

When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with us

8. International Data Transfers

As we operate primarily in India and may use service providers located in different countries, your personal information may be transferred to and processed in countries other than your country of residence.

8.1 Safeguards

When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes
• Codes of conduct

8.2 India Data Protection

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Personal Data Protection Bill (when enacted).

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

10.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have provided your email address)
• Post a notice on our website
• Obtain your consent where required by law

10.2 Continued Use

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection activities. You can contact our DPO regarding any data protection matters:

13. Complaints and Regulatory Contact

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

In India, you can contact:

• Ministry of Electronics and Information Technology (MeitY)
• Website: www.meity.gov.in