Terms and Conditions

Introduction

Welcome to Hendoi Technologies Private Limited ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at https://www.hendoi.com and our IT services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our website or use our services.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

1.2 Legal Capacity

You must be at least 18 years old or have legal capacity to enter into contracts in your jurisdiction to use our services. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1.3 Business Use

Our services are intended for business and professional use. By using our services, you represent that you are using them for legitimate business purposes.

2. Description of Services

2.1 IT Services

Hendoi Technologies provides the following IT services:

• Website development and design services
• Mobile application development for iOS and Android
• Web application development and deployment
• Desktop application development
• AI agent and chatbot development
• WordPress development, themes, and plugins
• IT consulting and technical support services

2.2 Service Delivery

Services will be delivered according to the specifications agreed upon in individual service contracts or statements of work. Delivery timelines and specifications may vary based on project complexity and requirements.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of any material changes that may affect ongoing projects.

3. User Obligations

3.1 Lawful Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not use our services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Interfere with or disrupt our services or servers
• Attempt unauthorized access to our systems or data
• Engage in any activity that could harm our reputation or business

3.2 Accurate Information

You agree to provide accurate, current, and complete information when using our services or communicating with us. You are responsible for maintaining the accuracy of your information.

3.3 Cooperation

You agree to cooperate with us in good faith and provide necessary information, materials, and access required for the successful completion of services.

3.4 Content Responsibility

You are solely responsible for any content, data, or materials you provide to us. You warrant that you have all necessary rights and permissions for any content you submit.

4. Payment Terms

4.1 Pricing

Service pricing will be specified in individual quotations, proposals, or service agreements. All prices are in Indian Rupees (INR) unless otherwise specified.

4.2 Payment Schedule

Payment terms will be specified in service agreements and may include:

• Advance payment requirements
• Milestone-based payments
• Monthly billing for ongoing services
• Full payment upon completion

4.3 Late Payments

Late payments may incur additional charges as specified in service agreements. We reserve the right to suspend services for overdue accounts after providing reasonable notice.

4.4 Taxes

All prices are exclusive of applicable taxes, which will be added to invoices as required by law. You are responsible for any taxes related to the services provided.

4.5 Refunds

Refund policies are governed by our separate Refund Policy, which forms part of these Terms.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All intellectual property rights in our website, services, methodologies, and proprietary technologies remain our exclusive property. This includes but is not limited to:

• Website design, content, and functionality
• Proprietary software and tools
• Development methodologies and processes
• Trademarks, logos, and brand materials

5.2 Client Intellectual Property

You retain ownership of any intellectual property you provide to us. However, you grant us a license to use such intellectual property solely for the purpose of providing services to you.

5.3 Work Product

Unless otherwise agreed in writing, intellectual property rights in work products created specifically for you will be transferred to you upon full payment. However, we retain rights to:

• General methodologies and know-how
• Reusable components and frameworks
• Use the work as a portfolio example (with your consent)

5.4 Third-Party Rights

We will respect third-party intellectual property rights and expect you to do the same. You warrant that any materials you provide do not infringe third-party rights.

6. Confidentiality

6.1 Confidential Information

Both parties may receive confidential information during the course of our relationship. Confidential information includes but is not limited to:

• Business strategies and plans
• Technical specifications and designs
• Financial information
• Customer lists and data
• Proprietary technologies and processes

6.2 Confidentiality Obligations

Both parties agree to:

• Keep confidential information strictly confidential
• Use confidential information only for authorized purposes
• Not disclose confidential information to third parties without consent
• Take reasonable measures to protect confidential information

6.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no breach of these Terms
• Was known before disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

7. Limitation of Liability

7.1 General Limitations

To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.

7.2 Excluded Damages

In no event shall we be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or downtime
• Third-party claims or damages
• Damages arising from your misuse of our services

7.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures of third-party services.

7.4 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of our services in violation of applicable laws.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed with professional skill and care
• We have the right and authority to provide the services
• Services will conform to agreed specifications
• We will use industry-standard security practices

8.2 Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim all other warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that services will be error-free or uninterrupted
• Warranties regarding third-party services or integrations
• Warranties about future performance or results

8.3 Your Warranties

You warrant that:

• You have authority to enter into these Terms
• All information provided is accurate and complete
• You have rights to any content or materials provided
• Your use of services complies with applicable laws

9. Termination

9.1 Termination by Either Party

Either party may terminate these Terms or any service agreement:

• Upon mutual written agreement
• For material breach that remains uncured after 30 days written notice
• For insolvency or bankruptcy of the other party
• As specified in individual service agreements

9.2 Immediate Termination

We may terminate services immediately if:

• You breach these Terms in a way that causes harm
• You fail to pay undisputed amounts when due
• You use services for illegal purposes
• Continuation would violate applicable laws

9.3 Effect of Termination

Upon termination:

• All rights and obligations cease except those that survive termination
• You must pay for services rendered up to the termination date
• We will return or destroy your confidential information as requested
• Provisions regarding confidentiality and intellectual property survive

10. Dispute Resolution

10.1 Negotiation

The parties agree to attempt to resolve any disputes through good faith negotiation before pursuing other remedies.

10.2 Mediation

If negotiation fails, disputes may be submitted to mediation by a mutually agreed mediator in Chennai, India.

10.3 Arbitration

Any disputes that cannot be resolved through negotiation or mediation shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015 of India.

10.4 Jurisdiction

The courts of Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any legal proceedings related to these Terms.

11. Governing Law

11.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

11.2 Compliance

Both parties agree to comply with all applicable laws and regulations, including but not limited to:

• Information Technology Act, 2000
• Companies Act, 2013
• Indian Contract Act, 1872
• Applicable data protection and privacy laws

12. Modifications to Terms

12.1 Right to Modify

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Direct communication for ongoing service contracts

12.2 Effective Date

Modified Terms will become effective 30 days after notification unless you object in writing. Continued use of our services after the effective date constitutes acceptance of the modified Terms.

12.3 Rejection of Changes

If you do not agree to modified Terms, you may terminate your use of our services before the effective date.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Waiver

No waiver of any provision shall be deemed a continuing waiver or waiver of any other provision. Any waiver must be in writing and signed by the party against whom it is asserted.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations upon reasonable notice to you.

13.5 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

13.6 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to confidentiality, intellectual property, limitation of liability, and dispute resolution provisions.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

15. Acknowledgment

By using our website or services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You have the legal authority to enter into this agreement
• You understand the limitations and disclaimers contained herein

These Terms and Conditions are effective as of the date last updated above.